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We prefer to connect directly so we can make sure every detail of your order is just right. The best way to place an order is to email us at info@arizonacap.com or give us a call at 1-928-636-7643.
Our team will confirm your product choices, decoration details, and timeline before sending a proof or invoice for approval. This hands-on approach helps us catch any potential issues early and ensures your order is produced exactly how you want it.
If you’d rather take a DIY approach, you can design and order directly through our online decorator site Here
Quotes are typically provided within 1–2 business days, depending on the project details. Once artwork is submitted and approved, proofs or mockups are usually sent within 1-2 business days. We’ll keep you updated at each step to make sure everything looks exactly how you envision it.
Our Standard Turnaround time is 10-14 business days for most apparel decoration. For promotional products it’s highly dependent on the chosen items as production timelines can vary from depending on your order. Let us know your timeline and we’ll look for the best solution.
Contact us with your deadline, and we’ll review the best available options.
For screen printing, we do offer color matching using Pantone C (Solid Coated) colors, with an allowable variation of approximately 5–10%.
For embroidery, exact Pantone matching isn’t available. We carry a wide range of thread colors and will select the closest possible match to your logo, though we can’t guarantee an exact Pantone match. We let you know which thread color we plan to use before production begins.
Note : The Pantone search tool will search all available Pantone Colors, after searching for your color please narrow the search to Solid Coated in the lower left.
For best results, we recommend vector files such as AI, EPS, or PDF. These ensure crisp, accurate reproduction. If you only have a raster file (like PNG, JPG, or PSD), these will likely have the one-time vectorization fee of $69.95 added to the order.
Vectorizing, Digitizing, and Art Fees may apply, see below for clarification.
Vectorizing
Vectorizing means turning your logo or image from a pixel-based file (like a PNG, JPG, or PSD) into a clean, scalable version that can be scaled up without getting blurry.
This kind of file is required for screen printing and recommended for DTF printing because it keeps your artwork looking sharp and professional.
If your designer already has vector files (like AI, EPS, or PDF), send those, it’ll save you the one-time $69.95 setup fee.
Just saving a PNG or JPG “as” a vector file won’t work — it has to be truly converted.
Digitizing (only applies to embroidery)
Digitizing is the process of converting your artwork into a special embroidery machine file.
The digitizing fee is typically a one-time $39.95 charge per design, though it can be higher depending on the size and complexity of the artwork.
Proofs/Mockups
One proof modification is included in the price, additional changes will result in a $20 fee for each additional proof.
Typesetting
Typesetting fees of $10 will apply for adding text to your design.
For art modifications additional fees will apply, $70 hourly charged by the half hour with a minimum charge of $35.
Once created we keep your files on record for easy reordering.
Absolutely. Once we’ve digitized or set up your artwork, we keep it safely on file for easy reorders or future projects.
Our minimums depend on the decoration method you choose:Embroidery: Minimum of 24 pieces. Smaller runs are possible but may include additional setup fees.
Screen Printing: Minimum of 24 pieces for a one-color print. For smaller quantities, we recommend Direct to Film (DTF) for a more cost-effective option.
DTF Printing: Minimum of 10 pieces. Since DTF is a digital process, it’s perfect for full-color or highly detailed designs.
Promotional Items : Dependent on the product, please contact us for details.
Our minimum order price is $50. Custom decorated items require artwork review, proofing, order placement, and coordination with our suppliers. A minimum order helps ensure these costs are covered while maintaining quality and service.
Yes! You can combine embroidery, screen printing, and DTF in the same order. We’ll help you choose the best method for each item to keep your brand consistent.
Note: Quantity price breaks are separate for each decoration method, location, and item type. For price break quantities please contact us directly.
For orders under $2,000, payment is due in full upfront before production begins.
For orders over $2,000, we require at least a 50% deposit, with the remaining balance due upon completion or prior to shipping — unless you’ve been approved for NET terms.
This helps us secure materials, schedule production, and keep your order on track.
We accept major credit cards, checks, Zelle and approved NET accounts for corporate clients. Details are confirmed during order approval.
Note: A 3% credit card processing fee will be applied to all credit card payments.
We offer both! Orders can be picked up at our Prescott Valley, Arizona facility or shipped directly to you in the U.S. or worldwide. We primarily ship via UPS and provide tracking once your order is on the way.
Yes, we offer multi-location and split shipments for corporate or distributed teams, each location beyond the first has a $10 fee added to the shipment cost.
If any items seem to be missing from your order, please double-check the packing slip to confirm the quantities received.
If you notice an issue, please contact us at info@arizonacap.com with a brief description of the problem. Our team will review it promptly and work with you to find the best solution to get things back on track quickly.
For time-sensitive issues, give us a call at 1-928-636-7643 so we can take care of it right away.
Because each item is custom made, we can’t accept returns or exchanges unless there’s an error. If there’s an issue with your order, please reach out within 30 days, we’ll review the situation and work with you towards an agreeable solution. Your satisfaction is always our top priority.
At this time we are not accepting customer supplied items for decoration.
We do our best to ensure that this doesn’t happen by checking stock during quoting but sometimes items go out of stock before quote approval. In this case we’ll notify you immediately and suggest comparable alternatives to keep your project on schedule.
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